In the IT industry, we refer to this as the “break-fix” model. Here’s how it works: these companies rely on your technology breaking down, so they can charge you to fix it. Typically, they bill by the hour for support, or offer blocks of prepaid time at a discount. When their technicians arrive on-site, it’s usually to address a single issue, and these visits come with a hefty price tag. The company’s business model revolves around billable hours, which means technicians are incentivized to prioritize quantity over quality.
They’re often pressed to finish quickly and move on to the next job, leaving little room for addressing other potential problems or conducting routine maintenance to prevent future issues. The more times your tech breaks down, the more money they make—so there’s little motivation to show your team how to fix simple issues like rebooting a router.
In the end, you’re not just paying for the technician’s time, but also for the downtime and lost productivity of your employees waiting for things to get fixed.
Some IT companies offer scheduled preventative maintenance, visiting clients at regular intervals to keep things running smoothly. This sounds great at first glance, but there’s a catch. These visits are often scheduled back-to-back, giving technicians a tight window to perform routine tasks. If they finish early, they’re often instructed to find minor tasks to fill the time or move on to the next client. Either way, you’re billed for the full block of time—whether it takes 15 minutes or the entire hour.
While this model provides guaranteed billable hours for the IT company, it doesn’t give you the flexibility or comprehensive service your business deserves.
At CoreLogic Technologies, we take a completely different approach. Say goodbye to unpredictable hourly rates and inadequate support. Our proactive model is designed to provide your business with comprehensive IT support—when you need it—without the unexpected costs.
Interested in seeing what we can do for your business? Contact us to see how we can help you!
